Customer background:
A global management consulting firm, is the world’s leading business strategy consulting firm with customers in all industries and regions. Founded in 1963, the well-known consulting firm now has 82 offices in 46 countries around the world. Has been operating in Greater China for more than 20 years and has set up four offices in Beijing, Hong Kong, Shanghai and Taipei respectively.
Client needs:
1. There are about 50 employees in Shanghai,
daily mailings are frequent and require timely and reliable IT service support.
2. Customers are constantly adding or upgrading IT equipment in their daily offices, recommending cost-effective products.
MC Fintech Solutions Ltd. service:
1. IT operation and maintenance service (2 days a week on-site inspection service / 8 emergency services / unlimited remote technical support)
2. Cooperate with global IT management team to manage the deployment of business systems.
Customer benefits:
1. Customer outsourced all IT equipment, relieved itself from tedious IT work, focused on core businesses, introduced ITIL service system while reducing daily IT issues, reduced operational and labor costs, and achieved higher service efficiency ;
2. Employee access to network resources is in order and controllable, greatly improving business efficiency.
Case 2: A well-known manufacturing company
Customer background:
A well-known manufacturing company founded in 1973 in Italy, is one of Italy’s largest hydraulic valve block and hydraulic system manufacturers, is the world’s leading supplier of valve body. As the company’s business expansion, to enter the Chinese market, the company has set up a factory in Cambridge Industrial Park, has been put into operation in January 2008
Client needs:
1. Shanghai has 100+ employees, an ordinary network architecture and an internal CRM business processing system.
2. Need to outsource the operation and maintenance of equipment such as daily desktop PC and web server;
3. Employees’ customers will constantly add or upgrade IT equipment in their daily offices, recommending cost-effective products;
4. IT asset management and planning of future network architectures.
MC Fintech Solutions Ltd. service:
1. O & M service (monthly inspection * 2 / emergency service / remote support), introducing ITIL service system while solving daily IT issues to reduce operating costs and achieve higher service efficiency;
2. Value-added services: annual IT operation report, IT network planning and design;
3. Basic network construction: basic network construction / WIFI coverage;
4. Solution: Data Backup / Network Behavior Management.
Customer benefits:
1. Outsourcing all IT equipment services by customers, introducing an advanced ITIL service architecture to optimize IT business processes while adding personnel costs;
2. Data security is guaranteed
3. The staff’s orderly access to network resources has greatly improved their business efficiency.
4. The annual IT Operations Report gives management a complete picture of the problems that have occurred in IT this year and provides a basis for future IT planning and budgeting decisions.
Case 3: A well-known luxury goods company
Customer background:
A well-known luxury brand group was founded
in 1954, it is one of the top world underwear, women’s wear, swimwear manufacturer,
is the founders of fashion. The brand underwear with a profound cultural
connotation and aesthetic art, successfully make the underwear really show the
feminine charm, the trend of underwear in a timely manner into the young world.
Because of its noble style and long history, the industry as the underwear
goods in the "Rolls-Royce."
Client needs:
1. IT is divided into infra and app teams and has management layers such as Asia Pacific and Hong Kong, hoping to introduce external service providers to resolve the situation where the internal IT rights and responsibilities of each other are unclear and the information is sluggish.
2. Rapidly growing enterprise applications and infrastructure compatibility problems are obvious, frequent failures and problems, the urgent need for a unified operation and maintenance to eliminate hidden dangers.
MC Fintech Solutions Ltd. service:
1. Implement authority and process
management; Clearly defined team responsibilities and responsibilities, provide
standard process control and make change management more clear and orderly;
2. Perform effective threshold tuning to
improve alarm accuracy, filter common alarms such as crash or reboot; patch
distribution to provide a complete change process, advance notice and ex-post
recording;
3. Manage experienced Ruiyou support team
for extensive data analysis and management reports and advice on enterprise
security consulting for enterprises.
Customer benefits:
1. Outsourcing all IT equipment services by customers, introducing advanced ITIL service architecture system to optimize IT business processes while adding personnel costs;
2. Data security is guaranteed
3. The staff’s orderly access to network resources has greatly improved their business efficiency.
4. The annual IT Operations Report gives management a complete picture of the problems that have occurred in IT this year and provides a basis for future IT planning and budgeting decisions.
